Frequently Asked Questions
- How do I order a Gift for Life item from a friend or family members gift registry?
- What do they receive?
- How can I find out my friend or family members gift registry?
- I set up a gift registry and cannot remember my password?
- What is the event code and what is the event URL?
- Why I am having problems loading pictures onto my gift registry?
- How long does a gift registry remain open?
- How does it work? And where does my money go?
- When does the person who organised the gift registry receive my gift item?
- How long does it take for my physical Gift card to be delivered to my friend or family member who organised the registry?
- How long does it take for my e-card to be delivered?
- Will my Gift for Life card be delivered direct to my friend or relative?
- How much of my donation reaches the project?
- How do I know my money gets there?
- Does safe water really cost $30?
- Are Gift for Life purchases tax-deductible?
- Can I have a receipt made out to the person receiving the card?
- What happens if a gift is over-subscribed?
- How can I get more information on the projects these gifts support?
- Can I trace which family my gift goes to in the developing world?
- I notice that some of the gifts are animals, are animals treated well in developing countries?
- Are some gifts better than others?
- What happened that my e-card has not been received?
1. How do I order a Gift for Life item from a friend or family members gift registry?
You can order items from the Gift catalogue by phone or online.- Online by visiting the Browse gifts section on this website.
- Call TEAR Fund on 0800 800 777 (24 hours)
If you do not have a credit card to order online, you can phone TEAR Fund to place your order. Please either have the Event code or the Event person's name and date of event.
2. What do they receive?
For every item you order you will be sent a physical gift card or an e-card (electronic card) will be sent to the recipient, depending upon what type of card you choose.The physical card has an image and description of your purchase (including a description of the impact of your gift). The card also provides a space to record the name of the person who will be 'receiving' your gift. The amount you have spent is not included on the physical card.
The e-card has an image and description of your purchase (including a description of the impact of your gift). The card also provides a space for you to write a message to the person. Once you enter the recipients email details and your own, the card is automatically sent to their email address. Please make sure you have the correct email address. An email is also sent to you confirming your transaction. The amount you have spent is not included on the e-card.
3. How can I find out my friend or family members gift registry?
Email your friend or family member who is the Event organiser or contact TEAR Fund directly on 0800 800 777 or enquiries@tearfund.org.nz to find their unique Event URL or Event code.4. I set up a gift registry and cannot remember my password?
If you have set up the gift registry and forgotten your passwork click this linkhttp://registry.giftforlife.org.nz/organiser/signin/forgot/
5. What is the event code and what is the Event URL?
For each gift registry set-up there is a unique Event Code and Event URL to email out to family and friends to buy gifts from the gift for life catalogue.The Event code is the last five digits of the unique URL given to friends or family by the Event organiser so that you can access the specially set-up gift registry.
6. Why I am having problems loading pictures onto my gift registry?
It is recommended that you upload a picture that is no larger than 1 mb. Otherwise your registry may reject it. However, you can go back into the gift registry you set up and reload pictures. You can change your photos as often as you like.TEAR Fund reserves the right to remove any pictures which are offensive in nature from a gift registry.
7. How long does a gift registry remain open?
The gift registry will remain open one week after the event date.8. How does it work? And where does my money go?
When you order a gift from this catalogue, we allocate your donation to the appropriate project, allowing field staff to purchase that specific item.For example, if you buy a heifer calf, funds will be sent to our partner, Serve, in Afghanistan. Serve will use your donation to purchase a calf - the calf will then be distributed to a needy family.
9. When does the person who organised the gift registry receive my gift item?
It depends on what type of card option you selected.e-card: The recipients email address appears automatically and you just need to add your own email details and message, the card is then automatically sent to their Event email address.
Physical card (to me): This card will be sent directly to you and we recommend that you allow at least 3 working days from when you placed you order, plus NZ Post delivery. In addition, don't forget to allow enough time if you want to repost the card to ensure it gets to the recipient on time.
No card: This option is available if you do not want a card sent but would still like to contribute to the overall gift registry. Your details will be lodged on the Event page under your name.
10. How long does it take for my physical Gift card to be delivered?
Please allow at least 3 working days from when you make your order, plus NZ Post delivery (see below).Delivery service of cards can vary depending on the time of year eg. leading up to Christmas deliveries may take longer than usual.
| Standard - Postage | Priority - Courier | |
| Cost | Complimentary | $5.00 |
| Auckland | 2 working days | 2 working day |
| Nationwide | 2 - 3 working days | 2 working day |
| Rural Delivery | 2 - 3 working days | 2 - 3 working days |
11. How long does it take for an e-card to be delivered?
E-cards are sent as soon as the order has been finalised and payment has been authorised. They should arrive within a few minutes, however, internet traffic and many other factors can sometimes delay delivery. You will be sent a confirmation of your e-card order. If you have made an error on the delivery address for your e-card the email should be returned to the sender address you entered. You will then need to resend the e-card to the correct recipient address.12. Will my Gift for Life card be delivered direct to my friend or relative?
The physical card will be sent to you directly so that you can fill in the details inside the card as well as filling in their address details on the envelope supplied to forward onto them.13. How much of my donation reaches the project?
As much as possible, it is extremely important for us to be the best possible stewards of everything we receive, but all this doesn't happen on it own. There is a cost, but we guarantee that TEAR Fund is continually endeavoring to reduce the costs of its operations, to ensure that we can make the biggest impact possible.If you would like further information or a copy of TEAR Fund's audited financial accounts please contact businessservices@tearfund.org.nz
14. How do I know my money gets there?
TEAR Fund regularly audits its' projects and partners, and we in turn are audited by external auditors and in some cases by NZAID. We not only audit that the money gets to the intended partner and project but we also audit how effective the money given is being used and how it is impacting the communities and individuals involved.15. Does safe water really cost $30?
Giving people access to safe water can involve a number of activities. This usually includes consulting with the community, assessing where the closest water source is and buying materials to build a well or a pump. At TEAR Fund we have worked out how much it costs to do this for a community and have divided this by the number of families who are likely to use the well or pump that's how we got $30!This is how all of our Gift for Life products are priced.
16. Are Gift for Life purchases tax-deductible?
Yes, the 'purchaser' only will be mailed a tax-deductible receipt. Receipts will be mailed after the end of the tax year in April.17. Can I have a receipt made out to the person receiving the card?
Sorry, no. The money received is a donation to TEAR Fund so the donor must receive the receipt.18. What happens if a gift is over-subscribed?
In the event of a particular item being oversubscribed, please allow TEAR Fund the discretion of redirecting your donation to other activities of the same project, or to an equally worthwhile project.19. How can I get more information on the projects these gifts support?
For more information regarding the projects featured in Gift for Life (including projects in Afghanistan, Cambodia, China, India, Indonesia, and Uganda) please contact TEAR Fund on 0800 800 777 or email: enquiries@tearfund.org.nz20. Can I trace which family my gift goes to in the developing world?
No - gifts are all put into a pooled fund and sent to communities as a lump sum. Although the end product is individuals being helped, we are unable to link you to those individuals.21. I notice that some of the gifts are animals, are animals treated well in developing communities?
The feedback we receive time and time again from our programmes team, who regularly visit communities, is that animals are not mistreated."Animals are often the main source of family income in rural developing communities and thus are usually treated with high regard and respect. The animal's owner is totally aware that the animal is hugely significant in terms of helping provide a livelihood and so making sure animals are well cared for is given high priority" Marty Pritchard, Programmes officer, TEAR Fund.
